The Conflict Playbook:
Taught by Amanda Ripley
Your Instincts About Conflict Are Probably Wrong.
Here’s How to Fix That, Now on MasterClass
U.S. businesses lost an estimated $2.7 billion per day due to mismanaged conflict and incivility in 2024, according to the Society for Human Resource Management.
It does not have to be this way. Learn how to turn conflict at work into your competitive advantage. Get stronger, smarter and more real with your co-workers and yourself. This MasterClass is based on everything Amanda has learned from writing High Conflict and training thousands of people to navigate tension and discord. A practical framework you can use in meetings, performance reviews, negotiations and difficult conversations of all kinds, at work and at home.
What’s included in this course?
Through real-world case studies, personal stories and research-backed frameworks, Amanda provides a practical playbook for navigating conflict in high-stakes moments and in the everyday tensions that wear people down. You will learn to recognize the difference between high conflict, the kind that traps people in cycles of contempt and retaliation, and healthy conflict, the kind that surfaces real problems and makes teams, families and relationships stronger.
Lessons from The Conflict Playbook include…
The First Five Minutes Rule
The Four Conflict Personality Types
How to Investigate the Understory of Any Conflict
The Two Hidden Forces that Drive Most Dysfunctional Office Conflict